Return Policy

Return Policy

At The Organic Habitat, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free return policy.

 

Returns

    • You can return most items within 30 days of delivery for a full refund, exchange, or store credit.
  • To be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it.
  • We cannot accept returns on custom-made items unless they are faulty or damaged.

How to Initiate a Return

  1. Contact our customer support team: Email support@theorganichabitat.uk to request a return authorization. Please provide your order number and reason for return.
  2. Pack your item securely: Repackage the item in its original packaging.
  3. Ship the item back to us: You are responsible for the cost of return shipping. We recommend using a tracked shipping method for your protection.

Refunds

    • Once we receive your returned item, we will inspect it and notify you of the status of your refund.
    • If your return is approved, we will initiate a refund to your original method of payment.
  • Please allow 3 to 5 business days for the refund to be processed and credited to your account.

Exchanges

  • If you would like to exchange an item for a different size or color, please follow the return process outlined above and place a new order for the desired item.

Damaged or Faulty Items

  • If you receive a damaged or faulty item, please contact us immediately at support@theorganichabitat.uk. We will arrange for a replacement or refund, including any shipping costs.

Exceptions

  • The following items cannot be returned:
    • Gift cards
    • Items marked as final sale

Questions?

If you have any questions about our return policy, please contact our customer support team at support@theorganichabitat.uk.

We Value Your Satisfaction

We're committed to providing high-quality organic home textiles and excellent customer service. We want you to be happy with your purchase, so please don't hesitate to contact us if you have any concerns.